Returns & Exchanges Policy

We appreciate your purchase and aim to ensure you are happy with your items. If something isn’t right, the following outlines our returns, exchanges, and refund guidelines.

Eligibility for Returns or Exchanges

To qualify for a return or exchange, the following conditions must be met:

• Time limit: Requests must be made within 14 days of receiving your order (or from the date of collection for in-store or click & collect purchases)
• Item condition: Products must be unused, unworn, and in their original state, including all tags, labels, and packaging
• Items that have been washed, altered, or damaged are not eligible unless there is a manufacturing fault
• Proof of purchase: A valid receipt, invoice, or order confirmation must be provided

Items Not Eligible

Unless faulty, the following items cannot be returned or exchanged:

• Custom orders (including special sizing, leavers and staff)
• Clearance or sale products
• Certain accessories such as socks, stockings and hats due to hygiene considerations
• Items returned without original tags, labels, and packaging

Faulty or Damaged Items

If you receive an item that is defective, damaged or not as described:

• Provide proof of purchase along with details and photos of the issue
• We will assess the item and arrange a suitable outcome, which may include a replacement, repair, or refund

We comply fully with Australian Consumer Law and will honour your rights in cases of major faults.

How to Request a Return or Exchange

In-store returns:

• Bring the item to our Wangara showroom or your school’s uniform shop (if applicable)
• Provide proof of purchase
• Items will be inspected to confirm eligibility

If approved:

• Exchanges can be processed immediately (subject to stock availability)
• Any price difference will need to be paid
• Refunds will be issued via the original payment method

If the return does not meet the requirements, staff will explain why and discuss available options.

Additional Conditions

• Late requests: Returns or exchanges requested after 14 days will not be accepted
• Store Credit: These are non-refundable. Approved returns for purchases made with a gift card will be issued as store credit
• Final sale items: These cannot be returned or exchanged

Returns Process (Mail or In-Store)

By post:

• Securely package the item with proof of purchase and all original tags
• Send it to Tudor School Uniforms 1/75 Excellence Drive, Wangara WA 6065
• Return shipping costs are the customer’s responsibility; tracked shipping is recommended

Refund Processing

• Once your return is received and inspected, we will process your refund or exchange
• Please allow up to 10 days for processing if purchased from an onsite uniform shop
• Refunds will be issued to the original payment method and may take additional time depending on your bank or provider
• For faulty products, please contact us to arrange a resolution

If you have any questions about this policy, please contact our support team.