FAQ’s

Your computer may have a firewall, especially if it is a work computer. We suggest trying to order from home or your phone.

Should this not work, please call Customer Service and we can register for you.

Please submit an enquiry stating your name and email address and the schools you require.

Yes, you can place a backorder to secure your item, however it is created as a separate transaction. You will then be notified via email when it is ready. Please note that wait times for garments vary.

Check your emails for your orders status, be sure to check your junk mail!

We aim to dispatch orders within 3-5 business days (7 - 10 days during back to school). However, during our back to school period fulfilment of orders are expected to take longer to process and therefore dispatch.

If you have not received a dispatch email within 5 business days of placing your order please submit an enquiry with your order number and the customer service team will investigate for you.

We offer exchanges, please see full requirements HERE

No, we do not hold garments, especially during the Back to School period.

Yes, you can call our office, however as we have stock coming in and out continually we cannot guarantee it will be here by the time you get here, especially during the Back to School period.

Find full details for Third Party and parents HERE.

Exchanges and Returns Policy

Items can be exchanged or returned for a credit note (valid 12 months), providing items meet the following criteria;

• Must be returned within 14 days of receiving your goods.
• Proof of purchase must be provided.
• Must be unworn, free from any dirty marks, stains, hair/pet hair or smell of perfume, deodorant, body odour, cosmetics or washing powder.
• Must have all original packaging and swing tags attached.
• No exchange or returns on hats, socks, special orders, staff orders and clearance items.

REFUNDS

In compliance with Australian Consumer Law, Tudor School Uniforms is not required to provide a refund if you make a wrong selection or change your mind. Refunds will only be considered under certain circumstances, at our discretion.

FAULTY ITEMS

We reserve the right to repair all faulty garments due to manufacturing error, where possible. Products damaged as a result of wear and tear, accidents, mishandling or not following washing/drying instructions will not be repaired, replaced or refunded.

All claims for faulty garments are assessed on an individual basis. If we cannot repair or replace the garment, we will offer a credit note or a refund at Tudor School Uniforms discretion.

You are encouraged to bring your garment into the Wangara showroom to be assessed by our Quality Control team or email us at hello@tudorschooluniforms.com.au.

Unfortunately, this is not a service that we offer.

Hemming tape works wonders and is available in our showroom!

Otherwise, you will find an alterations service at your local shopping centre.

Should you not be able to find one, please give us a call and we can share some private alterations services.

Please note, we are not liable for the every day wear and tear of your garments.